Forum Discussion

Dark_Isl4yer's avatar
Dark_Isl4yer
Seasoned Newcomer
10 months ago

I can’t open Ultimate Team

I can’t open my Ultimate Team on my PS5. It keeps showing the message, “Connecting to Ultimate Team is not possible at the moment.” It’s been almost two days now.

29 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    10 months ago

    As a test, do you have a different PSN ID you can try logging into FC UT with?

  • js251320's avatar
    js251320
    New Rookie
    10 months ago

    PS4. Other games work online its just FUT that keeps giving me an error. 

  • js251320's avatar
    js251320
    New Rookie
    10 months ago

    Yes this also did not work. I am still getting the error

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    10 months ago

    Did you try connecting over a mobile hotspot?

  • js251320's avatar
    js251320
    New Rookie
    10 months ago

    I am having this same issue. Cant access FUT on a PS4. Career mode and other game modes work fine. Already tried resetting wifi and deleting and re-installing the game. As well as your other suggestions. Please let me know if there is any way to restore my FUT access. 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    10 months ago

    As a test, try switching your connection to use a mobile hotspot. Let me know if you can connect or not. This is only a test and not meant to be a permanent solution if it works.

  • Dark_Isl4yer's avatar
    Dark_Isl4yer
    Seasoned Newcomer
    10 months ago

    Hello, thank you for your help. I followed your instructions, but it didn’t work. It still says, “Connecting to Ultimate Team is not possible at the moment.”

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    10 months ago

    Hi there. Try power cycling your network equipment by unplugging your modem/router for a couple of minutes. Then plug them in again. Next, power cycle your PS5 by holding down the power button until it turns off. Power it on again and see if you can connect to Ultimate Team. Thanks!

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