Forum Discussion

SamuraiDad33's avatar
1 year ago

Missing coins

I had 2.2mil around lunch time, when I logged in this evening I got an issue with data between the cloud and the console, when it resumed I now have 0 coins, can still play and can still trade but 0 balance means I am missing 2.2 mil coins. Have tried to work out how to report this but just keep going round in circles. Anyone else having the same issue 

2 Replies

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    1 year ago

    Hey @SamuraiDad33,

    If you're on exactly 0 coins, then it sounds like you've received a coin wipe from our terms of service team. You can raise a dispute if you feel like this was a mistake, and they'll be able to take a look into this for you.

  • SamuraiDad33's avatar
    SamuraiDad33
    1 year ago

    Okay so I have had no emails to say about any action. And even now when I sell players I get a 0 balance. 

    should I not be informed if they are going to take actions as per your terms of service? 

    is this a permanent issue that I will now not being able to sell players and get any balance from the sale

Featured Places