Packed gold Messi when promo card is available

@Hawller_30He is a attacker and is out of packs The midfielders are now in packs.

Yea I know but I got him last night 

And just realised that It was a bug

I have the same with Kevin de Bruyne. I am tryig to contact support but they say i opened it in the morning instead ofjjust now. They are crazy and i am getting crazy!!!!

Who should I talk to how can I kontakt them 

Me to i got him rare messi in a 89 double pack instead of his toty card?? 
how ea