Re: Did Not Recieve FC Points that I bought

Your support does not work. Is there a phone number I can use to speak to a real human being? I have submitted multiple cases with evidence and not received a single reply for over a week. Feel like I've been robbed.

Hello @notalexwilliams,

unfortunately, there is no phone support, however, if you check some of the other contact topics, you might find an option to contact them via chat. Please also make sure that you contact them through the correct account, the one that you own the game on and bought the points on. 

It can take a few days for an e-mail to be send back to you and if you update/create a new case in the meantime, your case will often slip down the waiting list again. If you open an e-mail case, please wait for support to reply without creating a new case in the meantime.

@notalexwilliams,

please make sure that you're logged into the right EA account and contact Support again. We don't have access to any account information here in the forum, so can't help you. 

I just don’t understand the lack of genuine support. If support completely ignores me for weeks what am I meant to do? The answer can’t just be ‘contact support’ 

We get stuck in a recursive loop of failed customer service. 

the fact they don’t have a number or email address is staggering to me. 

@notalexwilliams,

if you don't receive an email back, please try the chat option - to get to that one, you will have to choose another topic (such as "I need help logging into my account"), but hopefully the chat option will result in a faster processing of your issue.

I swear it’s Been four days now and I did not get the fc points I bought (10$x2 24$) and I just can’t deal with this game anymore I am having none of this 

[removed attachment - please make sure not to include personal information such as emails in your screenshots - CM]

Hello @mn9o0rx123,

please contact EA Support if you bought FC points that haven't turned up in your game after 24 hours. We can't do anything about missing points here in the forum. 

I bought fc points a month ago and still hadn't received it it showed please wait I wanted I did a 499 rupees top up

Hello @0onqqbc8a7h7,

this thread is rather old, so I will close it in line with our rule about necroposting now.

Please contact EA Support regarding your missing Points. 

Hi, i bought and redeemed a 10 dollar gift card on the ps app and i bought 1050 fc points from the ps app. I checked the companion app and the fc points werent there, i checked on the console and still wasnt there. Its been more than 24 hours now and i have pictures showing proof i bought the points