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CWill911's avatar
CWill911
2 years ago

Re: parental controls prevents log on to server

My son isn't able to connect to the online service for FC24. The error says it's disabled because of parental controls. I have tried temporarily disabling all parental controls and making sure he's allowed to play this age of game etc. I've done everything else I can think of to get him online but it still does not let him. He is 9 years old and ultimate team is his favourite thing to do. He was able to play absolutely fine on FIFA 23, so I don't understand why it won't let him on FC24. Any suggestions would be really helpful as he will not be playing this game if he can't play ultimate teams.

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  • DanFUTJames's avatar
    DanFUTJames
    2 years ago

    You have to be 13 to play online. (I am assuming you're on playstation?) I'd suggest changing the date of birth on EA's website in account settings, or changing the PS/Xbox account age to bypass this. For some reason parental controls don't work with EAFC 24. Hope this helps 🙂

  • konekonde's avatar
    konekonde
    2 years ago

    Same problem here and supporting orig. post.

    Parental controls were able to temporary shut down for earlier FIFA's 23 or 22 and child could play FUT.

    No help or resolution from Sony/PS or EA yet.

  • Anonymous's avatar
    Anonymous
    2 years ago

    Should be an age limit on FUT to be honest.

    16 or maybe even 18.

    Not really a game for young impressionable children.

    There are many other far more suitable modes that don't involve microtransactions, loot boxes and the encouragement of toxic behaviour.

  • freshies123's avatar
    freshies123
    2 years ago
    @DanFUTJames this is not a solution, this is not even a workaround. I have tried using an EA account with a teen DOB and a PS child account and this does not work. It is in no parent's interests to create a 13+ PS account for a child as this removes parental restriction setings which a parent would otherwise want to set on a child account.
    The game is PEGI-3 rated so should be able to be launched by everyone 3yrs old or older, it is not possible to even launch the game on PS4 unless your age rating is set to 12+ (I don't want my child to have permanent access to 12+ games yet)
    A child PS account cannot be granted access to play FC24 online (UT, Seasons, etc) whatsoever, even if all parental restrictions are temporarily removed completely, despite EA telling us that they follow the parental control settings configured on the console.
  • freshies123's avatar
    freshies123
    2 years ago
    @Anonymous there is an age limit, in the UK it is 13.
    If you are under the age of 13 however you need your parent to grant you access to online content selectively.
    The issue is that even when this access is provided, and despite EA confirming that they follow the parental control restrictions set at the console level, it does not grant the child access to online play modes.
    This is only the case on PS4, is not an issue on PS5, and was never an issue with FIFA22 or FIFA23
  • PociagiSzymusia's avatar
    PociagiSzymusia
    10 months ago

    Hi, The problem is not in the DOB set on the EA account. I have linked it with my account set to 1981 and it still blocks my kid (2013) from playing online. I have disabled the parental control for his account and it still shows the same stupid notification.

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