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EA_Barry's avatar
EA_Barry
Icon for Community Manager rankCommunity Manager
2 years ago

Re: The Ultimate Team items have no color and appear as "Not Found"

@ultimate-fyfa36 

Try the relevant action below depending on your platform:

PlayStation: Boot in Safe Mode, Option 5 Rebuild Database: https://www.playstation.com/en-gb/support/hardware/safe-mode-playstation/

Steam: Verify files - https://help.steampowered.com/en/faqs/view/0C48-FCBD-DA71-93EB

EA app: Click Manage button and then Repair

Additional PC steps:

Download and install all available Windows Updates
Run System File Checker to ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
Perform a clean boot before starting the game: http://support.microsoft.com/kb/929135 or http://help.ea.com/en/article/how-to-clean-boot-your-pc/

If required, click the following link for help contacting an Advisor:

https://help.ea.com/help/faq/using-ea-help/


Thanks.

20 Replies

  • I just tried rebuilding data on my ps4 on safe mode, but the problem still exists with no positive result. What should i do now?

  • @EA_Barry.  I have this problem too on ps4 platform. Tried resulting database on safe mode and data cleaning but didn't work.  Help me please 

  • I have the same issue,I’ve tried everything I could find as solutions but nothing seems to work 

  • Rgbyman1971's avatar
    Rgbyman1971
    2 years ago

    I’ve got the same issue. Not only is it visual, but it also deactivates all my players playstyles in game. Was trying to press in the right stick to use R10’s Trickster but he just kept doing normal flicks non trickster players do. Same with deadball not working and my powershot animation being abnormally slow. Been like this for a week help.

  • I am having the same problem i tired the safe mode and it didnt work please help

  • Hey Barry, I tried your solution and it didn't work. Looks like there are a few people with the same issue, please could you advise another solution as the ne update has not cured this issue either...

  • @EA_Barry
    This method is not helping. I booted in safe mode and deleted my profile on settings. Still the cards are the same. Please help us in this issue. It's been 2 weeks having this problem
  • Burzan300's avatar
    Burzan300
    New Novice
    2 years ago

    So U have a problem, it’s not fc24 problem, they get cash they want and that’s it , this support team don’t care about players anymore, if u have a problem with the game look for help between players, they don’t care, but make sure you, just keep buying fifa points and another FC25 that’s important. Welcome to world of FC

  • @EA_Barry I did this but cards are still black color. What to do?? I tried deleting ut squads also. But nothing us helping me..
  • Simkleo's avatar
    Simkleo
    2 years ago

    Deleted the game and reinstalled it. Rebooted the game once again and everything was fine, that's the solution that worked for me, for ps5

  • Hi, are there any other solutions for this please? This is still happening even after deleting and reloading the Squad Update. All players are still missing their livery and display ‘Not found’. Many thanks.

  • y8uw51z4nh59's avatar
    y8uw51z4nh59
    2 years ago

    I demand a solution, why my players cards not found? Doesn’t make any sense!!! Please help Asap!

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