Re: Ultimate Team not working?
@sanket_360 I will try reinstalling the ps5 version again, but how do you clear profile?
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11 Replies
- @pp_23_23 On main FC24 screen, you will see Settigs option (wheel symbol).
Open Settings > Profile > Profile Manager - explore this section. This must be having option to clear profile and create new one. - @sanket_360 I tried both things, deleting profile and reinstalling the game didn't fix it. I'm going crazy here
@pp_23_23Just relax, I think we are missing something here.
Yesterday there was issue with PSN, so can you verify again today? After reinstall, same error appear as before?
Are you able to login onto PS4 version and app? If yes, then continue for few days until we figure out.- @sanket_360 Yeah same as before, but even if i fail to get into ultimate team on new gen, i can get in fine on ps4 version, and web app
@pp_23_23Can you please give me exact error on PS5? also attach screenshot.
I am assuming you are using same account for PS4 and PS5 login... right?
Mine just says can’t connect to ultimate team at this time? Xbox One. No ban?
@sanket_360 wrote:@pp_23_23Can you please give me exact error on PS5? also attach screenshot.
I am assuming you are using same account for PS4 and PS5 login... right?
Yeah same account on PS4 and PS5 login.
Attached there's two errors one is on Ultimate team entry, and the other Volta.
This only happens on "Account A" on PS5 version, on PS4 version i can get in fine into ultimate team and volta. All other accounts i can get in fine on PS5 version
EA_LeonSKEA SPORTS FC™ Team
H @pp_23_23, I can see that after many steps, you still have trouble accessing Ultimate Team, only with the PS5 version.
You've been able to access the PS4 Version because you received a verification code to confirm your identity.
Try to follow those steps and let us know if you can finally access Ultimate Team from your FC 24 PS5 Version:
- Logout from Ultimate Team;
- Restart your console;
- Go to ea.com and choose Sign In (profile picture on the top right corner).
- Choose your console's login option.
- Follow the instructions and link your console and EA accounts if prompted.
- Launch FC 24 (PS5 Version)
- @EA_LeonSK Ok, i did the steps as suggested, but when i tried to get in on PS5 version it showed the same error as before
- @EA_LeonSK @sanket_360 any more ideas?
- @pp_23_23 Did you try to give some cooling period (e.g. don't login for 24hrs straight)? That's the last option I can think at this moment buddy.
Go through this thread again and see any point you missed out while checking. (e.g. resetting your internet connection settings on PS5)
If not then create new case with support i.e. EA help. Only they can check if something wrong with your account.
