Transfermarket is unavailable for days
When I try to enter the transfermarket in fc 24 it says its currently unavailable. I havent been able to enter it for the last 4 or 5 days. I cant be banned, i played it casualy. Has any one experien...
Forum Discussion
EA_QueenBee
Community Manager
Community Manager@blueliner9703,
Thank you for the translation! 🙂 Are you able to access the transfer market on the web/companion app or are you getting a similar error there?
Thank you for the translation! 🙂 Are you able to access the transfer market on the web/companion app or are you getting a similar error there?
The problem is, that i cannot log on to the web app. My current ea account is connected to an old email of mine, which i dont have anny access to. So in order to gain access to the web app i would need to change it to my new email, which i cant, because if I try to change it on the website it wants to send a verification code to my old email
- EA_QueenBee@blueliner9703,
I understand that that's a separate issue, but if you need a hand changing the email address on your EA account you can always try reaching out to our live support via the steps here (I'll share them in English and German):
https://help.ea.com/en/help/faq/using-ea-help/
https://help.ea.com/de/help/faq/using-ea-help/
Since you don't have access to the email address on the account, I imagine you wouldn't receive any ToS sanction alerts either, so just to be safe they should be able to tell you if there's a transfer market lock on the account, which you can then dispute here:
https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/
https://help.ea.com/de/help/account/information-about-locked-or-banned-or-suspended-accounts/
I don't see any issues that could be causing this on our end, so it's the most likely source of your issue to me. - EA_QueenBee@blueliner9703,
Just regarding a potential transfer market ban on your account, can you check in your ban history if there's anything there?
https://help.ea.com/en/my-ban-history/Yeah found something, i will put a scrennshot.
I dont know why Im sanctioned. Im just playing rivals, sb and doing sbc and no trading tricks
- EA_QueenBee@blueliner9703,
In that case you'll need to reach out to our terms of service team via one of the second set of links I shared above. They'll be able to take a look at that for you; although they'll send the email with the results to the email address on the account, so maybe get that updated first.
