1 year ago

Ultimate Team Connection issue

I’m experiencing an issue with connecting to Ultimate Team over the past five days. It never happened to me before, unless it was a general issue with the servers. I have a high speed fiber optic internet connection, and my internet is working fine without any issues.

i tried reinstalling the game, rebuilding the PlayStation data base but nothing helped.

sometimes I login, but it lasts only for around two minutes before I get disconnected again, sometimes while in a game or in the menus.

this is so frustrating, I’m not able to do anything on the game at the moment.

kindly help resolving this problem.

32 Replies

EA_Aljo
Community Manager
1 year ago
Hi there, @T1H1EONE

It sounds like this could be connection related. We should go through some troubleshooting. First, I'd like you to run the Connection Quality Report and get me a screenshot of the overall score as well as the match history. You can find the button for that on the left side of the screen. Thanks!
T1H1EONE
1 year ago
This is my connection screenshot. I’m not sure where to find the match history.
T1H1EONE
1 year ago
Got it . This is the match history
T1H1EONE
1 year ago
These are all disconnected games mid-game.
EA_Aljo
Community Manager
1 year ago
@T1H1EONE

Thank you. I'm not seeing any issues with your connection. I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not.
T1H1EONE
1 year ago
@EA_Aljo I did try turning off my modem and restarting it again, then connect the PlayStation, and still the same issue is there.

I even tried to change the DNS and it did not help.
T1H1EONE
1 year ago
@EA_Aljo By the way, I noticed many others are facing the same issue I’m facing in my region, so I’m assuming the issue is not from my side. I guess it has to do with the servers, Middle East server to be exact.
T1H1EONE
1 year ago
@EA_Aljo I do appreciate your quick response though.
I_EXpert--KiLLe
1 year ago
I have same disconnection issue like you , the loading down icon triangle are always showed to me it will make the menus so slow also this icon are showed to me during matches , then it will disconnect by it self , some times during or at the end of the match , I cant have the rewards at all
i have fast connection and Im at the same city like you, Eastern province in Saudi Arabia , Dammam/Khobar @T1H1EONE
my connection number and test 99%-98% , ping 6-20 , packet loss less than 1%
however Im not optimistic about weather it will be fixed or not , but if this issue continued I will probably quit FC 24 .
T1H1EONE
1 year ago
@I_EXpert--KiLLeR Yup, same here. I’m not able to finish any objectives over the past five days, not able to play Champs, nor rivals and will miss the all these rewards because of this issue. I think they have an issue in the Middle East server.