Forum Discussion

JustKevin87's avatar
JustKevin87
New Traveler
1 month ago

Unable to Create or Rename Squads/Change Club Name,Ongoing Account Issue on FC24

Hello EA Team,

I would like to formally report an ongoing issue that has been affecting my account for the past few days approximately 2–3 days. I am currently unable to create or rename squads, and I am also unable to change my club name. Every time I attempt to do so, I receive the following error messages:

  • “Failed to create a squad”“
  • ''Failed to rename squad”

When changing my club name:

  • “Your entry is filtered because it may be used to offend or harass other players, which breaks our user agreement. Please enter a different text and try again.”

This happens regardless of what text I enter. Even neutral names such as Squad123, Test123, or Squad777 do not work. The issue is persistent and does not depend on the wording used. I have already attempted the following troubleshooting steps:

  • Cleared cache, cleared FC24 folder from my documents,
  • clearing my squad in game redownload
  • Uninstalled and reinstalled the game multiple times, and many other thing's i tyred...

Unfortunately, none of these actions resolved the issue, which strongly suggests this is an account-related problem rather than a local or client-side error. This issue has significantly affected my ability to enjoy the game I paid for and has caused unnecessary frustration and loss of time while trying to fix something that appears to be beyond my control.

I kindly ask that someone from EA reviews my account and resolves this issue as soon as possible. I am looking for an official response and a proper fix so I can fully enjoy the game.

Thank you for your time and assistance.

Kind regards,   PeakyBruders

20 Replies

  • Deliricunu1's avatar
    Deliricunu1
    Seasoned Rookie
    1 month ago

    All the problem u mentioned, I'm facing aswall and I don't know how to fix... Any opinion guys how to fix? 

  • Deliricunu1's avatar
    Deliricunu1
    Seasoned Rookie
    1 month ago

    Hi. Same issue here!!! I Want to play Pro Club mode and I can't, I can't create a caracter, no matter what name I put there the filter message came up every time I try. Can help us somebody??? 

  • hypegamer360's avatar
    hypegamer360
    New Novice
    1 month ago

    i literally having the same problem i can't even save my name every time i play it's giving me a random name i hope they fix it soon

  • JustKevin87's avatar
    JustKevin87
    New Traveler
    1 month ago

    SAME FOR ME. IN FC 24 IN ULTIMATE TEAM WHEN IM TRYING TO CHANGE MY CLUB NAME, it landed an error message, saying name was filtered because it was offensive.. Also if i go to my squad and i want to create or rename mu squad, it doesn't work, i'm getting this message's : failed to create squad/failed to rename squad, i want to create new squad to enjoy full game experience and to play FC 24 bcooz i like more than FC25 or FC26. Let me enjoy your game!

    EA could you please reset and update the automated profanity text filter on my EA account in Ultimate Team FC24 bcooz the sytem incorrectly flagged my club name and i get stuck in this stage were i can't create/rename my squad, also i can't rename my club name. This thing have huge impact on game experience because we can't create a squad

    Thanks

  • GeorV25's avatar
    GeorV25
    Rising Novice
    1 month ago

    Yes this problem appear and in my avatar. i don't change avatar facial hair and show up this message. in the game i don't see my avatar name, but other not correct.

  • Can someone help me because i can't go in clubs because my avatar is imported but it says my name is filtered pls help

  • JustKevin87's avatar
    JustKevin87
    New Traveler
    1 month ago

    After all this, that's what I think too! 😒

    It's most likely done intentionally like last year when you entered FC 25 and the Picture of FC 26 came up in menu and you couldn't skip or move on because you didn't have that option on the image. It's shameful that a company like EA it resort to such tricks.

    As for them customer's and fixing the problems they don't even care. They only care about getting the sale, and they don't care about the customer's requirements or fixing the problems in the game FC series that they are responsible for. If they want to sell more copies of the new FC 25-26, it would be better if it wasn't done like this, through various tricks... That's called fraud, if the person paid for the game then it doesn't matter how old the game is, let them play.

    Also this community manager's they even don't bother them self to help customers

  • Evilhemp76's avatar
    Evilhemp76
    Seasoned Newcomer
    1 month ago

    I have the same issue. Can't create a new squad or edit the names of any current squad. I'm shocked this hasn't been fixed yet. I guess they trying to kill FC 24, so people move on to FC 25 or FC 26. Both suck massively by the way. I own all of them and still play FC24 way more then the newer FCs. I don't think they wanna fix FC24. They rather it die so people move on. I definitely won't be purchasing anymore FC soccer games, that's for sure.

  • EA_Lanna, EA_Vendcera, EA_Pythia   

    Can you do something to fix my issue please? This problem persists more than 10 day's i contacted multiple times EA advisors trough live chat also i created like 8-9 cases, emails everything and all what i get just fake promise's and zero help... 

    I cant enjoy the game because i'm unable to create a squad

    I'm very disappointed how everyone from EA support don't care about they customer's, PLEASE look after my case/issue and do something do be fixed asap. 

    Thank you

  • Asian_thing's avatar
    Asian_thing
    Seasoned Newcomer
    1 month ago

    I started noticing a few weeks ago that every time I tried to customize my pro in clubs and saved, it landed an error saying name was filtered because it was offensive. SInce then, I have tried multiple fixes offered online, including deleting my Online Clubs profile; however, after that, I am stuck at the Pro editing page and cant even get into the game mode and play! I see that this has been a very common issue online. I have tried literally random strings of letter and numbers to no avail. Is there anyone who can help me? I just want to play clubs with my partner :(

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