Wrong ban for coin distribution

Do not waste your time, no one will answer the questions you asked.

I understand everything perfectly. But why then does the support service exist if they don’t do their job and you get standard answers from the bot and no one considers your request (this is a rhetorical question)?

Although I have never been involved in selling or buying coins. I know perfectly well how it’s done. Let me remind everyone of this. At the time of the ban, I had 1000 coins. It is unlikely that anyone who is engaged in the purchase would buy them in such a huge quantity. To buy coins you need to at least have them. Otherwise, you will not be able to buy the player necessary to put it on the transfer market; let me remind you, I had 1000 coins. I always sell players at a price below the market so that the sale goes faster (I’m not a trader, I just play the game). And if the support service says that they spent all possible checks to see what they found. Apparently, in their opinion, I transferred several tens of billions that my account was permanently banned.

Team of the service does not answer me, maybe you can get answers to my questions from them.
How did it happen that an account on which there are no coins and a single sale brought me 20,000 (player 88 rating) thousand coins that I spent on assembling the SBC, could be banned for distributing coins. And why, instead of banning the transfer market as EA always does, I received a ban on my entire Ultimate Team account. And regarding the fact that the system for issuing bans cannot be wrong, I provide a link to the forum topic.

https://answers.ea.com/t5/Ultimate-Team/Fc24-coins-dissapear/td-p/13122244/highlight/false

You need to address any questions or concerns to our TOS team @Gizmo3674 

Darko

You definitely read what I wrote. All my queries in ToS are answered by a bot. I thought maybe you, as a community manager, could pass on my questions to them (although I know that you don’t decide anything and, like a bot, write only pre-prepared phrases in response).

As I informed you @Gizmo3674 only our TOS team can assist you.

And they are not bots, they use templates for consistency but if they deny your ban then it means they have evidence to support your ban.

Darko 

Dear Darko, in the forum thread that I gave there are many examples of how the ban system works. I have been trying to get answers to very simple questions from them for five days now and cannot get an answer. The most important question is why, instead of a ban on the transfer market, I received a ban on my entire ultimae account Tim. I won’t distract you from your business anymore and thank you for your answers.

I apologize for the concern. At the request of DSAR, EA provided me with data on all transactions on the transfer market since the beginning of the release of EA FC 24. And you are really right, ToS has all the evidence that my account was banned unreasonably and ToS’s actions violate the user agreement. A also, all statements that ToS carried out all kinds of checks, including manually, are simply lies. I ask you not to respond to my message. I wish you a good day.