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MHassan84's avatar
MHassan84
1 year ago

Wrongful transfer market ban

I got a transfer market ban 10 days ago, i opened a case (Case No. 193796165) with EA since that date & they are sending me ‘still investigating’ mail everyday without any clear action to resolve the ban or give a reason for it noting that i didn’t breach any of the EA policies to be banned.

they even put an objective in the game to get a transfer market access & i finished it (attached a photo of the objective) & still can’t access the transfer market. 

i need to escalate this issue to a higher level as it seems that the customer support & customer experience teams can’t handle, so please advice.

3 Replies

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    1 year ago

    Hey @MHassan84,

    Are you constantly reopening your case with our terms of service team, by any chance? If you do, it pulls it out of the queue and they need to re-escalate it to our terms of service team all over again. Once you reach out to them, I can pnly recommend that you wait. Sometimes it can take a few day, although 10 does seem a little excessive. But if you keep resuming the case, then that's why it's taking o long.

  • MHassan84's avatar
    MHassan84
    1 year ago

    Actually yes, i resumed the case several times, last time was yesterday morning, it’s good to know that i shouldn’t resume to take it’s turm in the queue..

    thank you for the info., i’ll wait for their reply during the upcoming days, hoping it could b solved .

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