Wrongfully Transfer Market Banned
I bought the game when it was on sale, after they had the three free days of access, just after Christmas for PC. I started my new account and played, completing most of all the objectives as fast as possible to get as many coins/packs as possible for TOTY. So, I bought many bronze cards, sold them repeatedly, and instantly listed them, as there was an objective of buying 500 players and listing 1000. I did this and saw a message stating something about not breaking any transfer market rules, I didn't think anything of it, considering I was buying and selling bronze cards. About an hour or so after I saw that message and continued to buy and sell bronze players, I couldn't access the transfer market. I had thought, "Oh maybe it's just a temp ban for buying so many players so quick."
This was not the case. I had been market-banned. I checked my email and ban history on ea.com, seeing nothing. I had no record of a ban, and I didn't receive any email stating I had been banned. I instantly went and put in a ticket about this issue and they responded saying they took the correct actions and nothing was resolved. I decided to take a break after this, for about two months, I returned and was still market-banned. So, I put in another ticket and they said they took the correct actions and didn't give me any reason. I have mentioned that I see no ban history or email and it doesn't matter.
What are the next steps to getting unbanned? I feel at a loss and doubt anything will be done. I have yet to receive a real reason for my market ban, other than the typical, "you broke TOS."
I'm curious what I can do to attempt to get this issue resolved. Any response would be great, thank you.
We are unable to assist with Bans/Kicks here on the Answers HQ forums. You will want to fill out this online forum to reach out to our TOS team for further assistance.
If you have already reached out to our TOS team keep an eye on your EA account email for any communications. Please note, that not all bans will appear in your account's Ban History.
If you are looking for more information on bans with your EA account check out our help articles below:
Cheers!