Missing Player
Product: EA SPORTS FC 25
Platform:PC
Please specify your platform model. EA app - PC
AMD or Nvidia Model Number NVIDIA GeForce RTX 4070 Laptop GPU
Enter RAM memory size in GB 16
Which mode has this happened in? Ultimate Team™
Which part of the mode? Squad Building Challenges
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 11/7.2024
What time did you see the bug? (HH:MM AM/PM) Around 12 am EST
What is your time zone? EST (IET) - GMT - 5:30
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I'm not sure
What happens when the bug occurs? The item I purchased disappeared
What should be happening instead? I should have received the item.
On November 7th at around 12 am I purchased a Trailblazers Trinity Rodman for around 900,000 coins, which at the time was more than 100,000 coins under what the card was selling for at the time. I was ecstatic as I was about to gain a significant amount of coins for pretty much free. This excitement was completely nullified when I checked my transfer list (where I stored this item) and found that it was no where to be seen. I frantically checked through my club and I even went to the companion app to check if I accidentally quick sold the card, it was no where to be seen. I then proceeded to use the EA Player Help Services to chat with an advisor. After chatting with now 5 advisors, I have continuously been told to remain patient. When I mentioned that I would be missing out on the original profits that I would have been guaranteed had the card not completely disappeared I was told countless times that there was nothing they could do to compensate me. This and the countless hours spent searching for answers has left me beyond upset. I hope this issue can be resolved swiftly, and fair compensation is issued.
P.S. (I only selected SBC's as the mode as the transfer market is not an option)
Thank you - Edward
Hey @TheBigSteppaIVWe cannot see your account history here on the forums to confirm what happened with your item. This article on our website (here) explains what to do in similar situations. Some transactions can take even 72 hours to complete. You can check it again with the support team after that time.
