Hi there. We're not able to help with bans over the EA Forums. More information, as well as instructions for submitting a dispute, can be found in this article. Thank you.
Community ManagerHi there. We're not able to help with bans over the EA Forums. More information, as well as instructions for submitting a dispute, can be found in this article. Thank you.
Hi thanks for your reply
getting in touch with support seems impossible and it seems there’s a few people on Reddit who have the similar issue.
Is there a way you can get in touch with me and find out what the issue is?
Community ManagerUnfortunately, there's nothing we can do to help with this. If you're submitting a dispute, you will not be able to talk to anyone. ToS will investigate your account to see if it was correctly banned or not.
If you want to get in touch with an advisor, you'll need to choose a different option than disputing a ban. They cannot lift the ban. They can make sure your dispute is in the queue and tell you the same reason for the ban that you saw in the email you were sent.
Thanks for your reply, from the Reddit post you can see there’s a few people with the same issue - can you not forward the Reddit link so it can be investigated?
Community ManagerEveryone will need to submit a dispute for their ban so ToS can investigate it. We have to gather account details in order to do these investigations so we can't just send a reddit thread and have those accounts looked in to.
