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krobatv's avatar
1 year ago
Solved

Coin wiped for no reason

Sorry for the long rant its imporant bare with me. Hello my name is gn krobatv i am the CEO of GoNext esports (apex,valorant). Since ive been streaming the game the past 5 years i have alwise spent alot of money on fifa/fc not being proud of it more then 25-30k over the years for my amusement and for my viewers. This year one week in the game i spent more then 2k got some lucky pulls and one night before going to bed i listed some players like kane bid price 1 hour and a salah at market price and a vinicius jr that i bought 2 days ago at 2,1 i listed for 2,5 bid 2,6 buyout. I wake up in the morning and i was sanctioned by EA and all my coins 2,7m +2m i had in the bank all wiped. After 10 emails that all got declined i never got an answer about which player was fishy. To be honest i dont care about the money as much as i care about the time and about other people that are innocent like me getting dragged down by EA like this. I would have no problem if i had an explanation of what of my trades got flagged. I have never bought a single coin or distribitued or any of that crap i am just a casual player that spends alot of money through steam and alwise lose's money cause i just buy and sell players that i like to test for my team. I have reached the conclusion that other people like myself have been misstreated and i wanted to see if there is any reason going legally as i am 100% innocent. I even tried to reach some officials from ea to help me but to be honest i couldnt find anyone to talk to. Even if i was crazy enough to play this game and give them my money i would never use the market again. I have never had an issue in my account, never flagged or done anything against the rules and i dont even get a reasoning behind this. In conclusion after supporting there game for 5 years with over 1k+ viewers steadily and almost a 30k investment i get coin wiped without doing anything and with no explanation. If anyone has someone that i can talk to that can help me or if anyone had the same problem please give me a hint if i can do anything.

  • Hey @krobatv,

    I'm afraid the only team able to review or change an account penalty like this would be our Terms of Service team.

    If you've already completed multiple appeals and the ToS team declined to reverse the action, that would be final and not something that can be changed through any other channels. 

1 Reply

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    1 year ago

    Hey @krobatv,

    I'm afraid the only team able to review or change an account penalty like this would be our Terms of Service team.

    If you've already completed multiple appeals and the ToS team declined to reverse the action, that would be final and not something that can be changed through any other channels. 

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