Controller doesn't work online?

So the whole day I can play, ofcourse putting on FC points works, openings packs, playing squad battles. But as soon as I go online the controller suddenly doesn't work anymore? I got scammed!!!!

I had the same issue. Someone helped me on a discord chat. 
First of all, I’m on pc app not steam. When in game, the controller only worked on the menu’s and offline modes.

So, when you start the game and go into settings file you’ll see a shortcut with a keyboard command  (arrow) instead of an A. This means that the game is not recognizing your controller. If you press A on your controller and go straight into the game you’ll have the same issue. What I did was press the B button on my controller and the shortcut sign (an arrow) changed to the A sign. Only then did I press the A button to continue on into the game.

This worked for me. for some reason you can’t press the A button straight away.

Hi I have the same problem but your solution didn't work for me do you have anything else ?

So its the same * as was happening in FC 24 unfixed for a year. Unfixed issues in other EA games too such as WRC has me decided to not buy FC 25 or anymore F1 titles (no more EA) as I regularly did. What a stinking company.