Does EA care about their customers?

Won't happen. Until another company challenges EA with a new football game that can compete, EA will continue their gross business practices of releasing crappy gameplay and coming out with broken content to sell to make the gameplay more bearable.  This is why you see the same players, same formations, and same tactics with every rival and WL games you play on UT. Not to mention, with every update and patch causes more bugs and glitches to kill the gameplay. EA is a company that thrives on the toxicity the create.