They used to do those top bins on youtube where they answered questions. They mostly take in feedback on social media forums Twitter ect they also have the feedback portal.
They haven’t done many q and an after the attack on the devs personal twitters. I believe they have since removed personal ones and mostly tweet from direct ea Twitter. They also do updates in the pitch and news articles to say where and what the development process is. It was nice when the devs used to interact more but people ruined it which is a shame.
As far as bugs go you can either check in the bug report forum or the trello board as the devs use that to post updates on bugs.