EA didnt let me chose my level 40 rewards

this is my pic from wen i did the level 40 it didnt let me pick my rewards as u can see the screen is messed up i clicked A on the pad and it took me stright to the player pick 92 didnt give me the option to pick my reward i would really like a reply as i spent money on the packs that has the sp points in them so i could complte the level 40