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Danpaka1's avatar
Danpaka1
Seasoned Novice
2 years ago
Solved

EA Help beta code issue keeps saying invalid code?

I received a PS4 code even though my preferred platform is PS5. I am trying to use the new help tool but every time I submit the case I get an email saying my beta code is invalid. I’m literally copy...
  • EA_Aljo's avatar
    EA_Aljo
    2 years ago

    Hi there, @Danpaka1 

    I'm sorry to say, we cannot grant a code for a different platform than the one yours was created for.

AutographSumo96's avatar
AutographSumo96
2 years ago

Can i get a new code then? My code was for PC which is what i use but i tried to enter my code on the EA APP and it said it was invalid. File has been attached

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 years ago

@Danpaka1 

Please open a case with an advisor so they can assist with this. Instructions for that can be found here.

@AutographSumo96 

If the tool here for generating a new code isn't working, try contacting an advisor as I mentioned above.

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