EA lets hackers ruin Champs matches, refuses to help — this breaks UK law

Just had another Champs match where my team was frozen from kickoff white cursors on every player no control while my opponent ran through and scored I didnt quit because EA only counts progress if you stay in the match so I waited then the opponent force closed my game remotely and I was handed a loss I have video evidence of the whole thing I sent it to EA and their response was we cant do anything no reversal no help no compensation just a standard reply this has happened to me 2 or 3 times every FUT Champs weekend its clearly a known exploit being abused instead of protecting players or restoring whats lost EA does nothing this goes beyond bad support its illegal under the Consumer Rights Act 2015 digital products and services sold in the UK must be delivered with reasonable care and skill that means protecting users from abuse and unfair loss EA refusing to act even with proof despite losses and missed rewards breaches their legal responsibility they punish the victim and reward the cheater theyre still running outdated netcode allowing exploits and ignoring the problem meanwhile players who spend money and play fair get shafted with no protection so im asking what do you plan to do to make this right not just for me but for every legit player affected we deserve a real answer