I need an answer now!!
Where is EA GAMES’ good faith???
In the United States, even in private contracts (such as EA’s Terms of Service), there is an implied duty to act in good faith and treat customers fairly.
I have already opened several chats (6 or more) and have never been given a timeframe or any plausible response — always receiving standard replies from front-line agents who have no power to resolve even simple problems.
In other words: if a company takes an action (such as banning an account), it must clearly explain the reason and provide fair means of appeal within a reasonable timeframe. That is not what is happening — it has been 26 days banned and without a response!!!
Please, I urgently request a review of this case, as I have not yet received a response timeframe.
Apologies for the inconvenience!
Community Manager
