EAs Refund Policy is fully against customer

First of all, I am sorry if Im posting this in wrong topic.I wanted to bring up an issue I think is really unfair and frustrating for players: the current state of refund policies, especially when major patches ruin the gameplay experience.

When we buy a game, we’re paying for what’s been advertised—whether that’s in trailers, reviews, or descriptions. But what happens when a patch drops that fundamentally changes the gameplay or, worse, makes the game unplayable for PC players (thats the current state now) ? It feels like a bait-and-switch, and there’s no real protection for us as customers.

Few problem I noticed:

1. Unplayable Patches: Some of these updates introduce major bugs or performance issues, and players are stuck dealing with a broken game. A lot of these problems go unaddressed for weeks (the issue regarding PC has over 1000 comments as for now, yet just two of these comments being from EA Team and not bringing anything new into the topic). Despite players repeatedly pointing them out, most of the EA team seems to ignore these issues altogether.
2. No Refunds for Post-Launch Problems: Refund policies are tied to things like playtime or purchase windows,as for now its 24h after launching the game. But what about when a game works fine at launch, only to be ruined by a patch later? There’s no way to get a refund for something like that, and it’s just unfair.
3. Moderation Dismissal: To make things worse, when players voice concerns in forums or on official channels, moderators often dismiss or ignore them. This gives the impression that the developers don’t care about fixing these problems, which is honestly disheartening. This also causes the lose of faith in the issue being solved any time soon. There is not a single post regarding the PC issue on EA Direct Communcation Twitter/X.

It’s incredibly frustrating to invest in a game, only to have it become unplayable due to poor updates, and then see these issues ignored for weeks. A fair solution would be to allow refunds if a major gameplay patch negatively impacts the experience, even if it’s outside the usual refund window.

At the end of the day, all we want is to play the game we paid for. Ignoring player feedback and leaving problems unresolved for weeks damages trust—not just in the developers but in the company as a whole. Treat it as criticism and I am looking forward to any response from the moderator team. Yes, I know about the feedback-website already, you do not have to post this link once again as an ,,answer''