EAs Refund Policy is fully against customer

Obviously, requesting a refund out of nowhere isn't reasonable, and I understand it could easily be abused. However, in situations like this—where the game gets completely unplayable (e.g., running at 10-15 FPS, which can be proven with video)—refunds should be considered eligible.

Another point to address: once a game is fully released, why are such drastic changes still being made? Players expect a full version from the very start, with only minor updates or fixes along the way. Instead, we're seeing significant game changes every two weeks, which makes it feel like we're still in a beta phase.

Remember when FIFA stopped releasing demos before launch, claiming it was to focus entirely on delivering a "complete game" at release? Despite that justification, the situation has only gotten worse. There’s a clear disconnect between their promises and the actual outcomes.

I wouldn’t be writing this post if the game still performed the way it did in September, when I could play on the highest graphics settings. Now, I have to lower the resolution just to access the menus. This feels like false advertising—especially since they continue to sell the game to PC players despite this insane problem.

Their policy has significant flaws, but as long as the money keeps flowing, I doubt we’ll ever see fair treatment from their side.