Forum Discussion

2 years ago

Solved

Falsely Transfer Banned on Companion app for "using Modified Client"

I have been Transfer Banned on the Companion App for "using Modified Client". I have no idea what happened or what I did because I don't use any 3rd party apps etc. I have no idea what happened and I have appealed twice asking for an explanation. Both times they confirmed I should be banned but refuse to give an explanations. So all hope is lost on that front.

Is this ban temporary or am I permanently banned from using transfer market on companion app? The whole fun of the game (and part of the reason I bought) was using my phone to use transfer market...

EA_QueenBee
2 years ago
Hey @jakebeede,

Transfer Market bans are typically permanent unless they get overturned. You can send a dispute to our terms of service team if you feel the ban wasn't justified, and they can take a look at this for you.

3 Replies

EA_QueenBee
Community Manager
2 years ago
Hey @jakebeede,

Transfer Market bans are typically permanent unless they get overturned. You can send a dispute to our terms of service team if you feel the ban wasn't justified, and they can take a look at this for you.
jakebeede
2 years ago
I have sent it twice and they have said it was justified and never given me a reason why. I have no idea what I could have done.

the companion app transfer market is the major fun I’m having so it’s really disappointing and may cause me not to spend any more money.
EA_QueenBee
Community Manager
2 years ago
@jakebeede,

I'm sorry to hear that they haven't revoked the ban, but ultimately they have the final say in these matters. You can always send another dispute, but if they've decided that the ban was justified then there's nothing else I can recommend.