FC 25 Standard Edition Pre-Order content missing

Hey @Chagi52 @MarcusGois @RKO289 

Unfortunately, we cannot assist with missing items or rewards here in the Answers HQ community. 

You will want to contact our support with your Purchase Information to take a further look.  

How to use EA Help

1. Go to the EA Help homepage.
2. Select EA Sports FC 25
3. Select the "See all help topics"
4. Select the option I'm looking for something I bought
5. You should be able to choose from Chat or Email (options can vary) 

Cheers!