Fc25

Although I got my rewards for wekk beginning 24/08/205 how did I only get a futties 97 pick for of 3 10k coins and a mega pack thats only 3 rewards it was meant to be 5 rewards for getting elite level 2 which i had 21080 points so why is there only 3 items when there should of been 5 items 1st I couldn't get my rewards so I restarted ultimate team a couple of times and rewards came through but only 3 so why did it say I would get a rewards purely this is unfair can your resole this please thanks