Forum Discussion

11 months ago

Solved

game bought on wrong ps5 account

Hi I pre-ordered EAFC25 ultimate edition for the in-game rewards, points and hero card. After I bought the game I realised I had bought it from the wrong play station account. I barely use the account I bought the game on and I don't use it at all for EAFC. I was wondering if it would be possible to transfer the in-game rewards for pre ordering the game to my real play station account so I can enjoy the rewards that I paid a lot for.

Best regards, Kári

EA_Hux
11 months ago
Hello @Karigeimfari ,

You unfortunately cannot transfer console entitlements from one EA account to another even if you contact EA live support.

You could try to reach out to Playstation Support but since it's not a standard edition, I don't think they can do it on their side but we never know.

5 Replies

thurlow885
Seasoned Ace
11 months ago
Is it not like Xbox where can still play game on any account on console asking as it's the home console for account that owns the game. Can't imagine can just change it
Karigeimfari
11 months ago
But the ingame rewards for pre-ordering go on the account that bought the game, I dont know if i can change that but i really want to
EA_Hux
Community Manager
11 months ago
Hello @Karigeimfari ,

You unfortunately cannot transfer console entitlements from one EA account to another even if you contact EA live support.

You could try to reach out to Playstation Support but since it's not a standard edition, I don't think they can do it on their side but we never know.
Karigeimfari
11 months ago
so I will either have to give up the rewards or start playing on the user that i bought the game on then?
ElbruzOne
Hero+
11 months ago
@Karigeimfari you should be able to ask for a refund from Sony and then you could place an order on correct account.

Here's how to refund a purchase in PlayStation Store: https://www.playstation.com/en-us/support/store/ps-store-refund-request/