Gameplay is horrific, all day!

Aside from a few days post patch and immediately following heavy load during TOTY, this game has been awful to play. Delay, slow. Not even remotely close to offline game modes. It has to be the servers, you really need to sort this EA... seems it's been the case for many years. This game is done and so is your company if you don't sort it, it's as simple as that really. Your team dealing with server infrastructure and optimization need firing and replaced. No gameplay changes or content can do any good, without sorting the servers and the subsequent delay. Fewer and fewer people will continue playing and paying, with the inconsistent and low quality gameplay. 

Unless of course it's not just server related and you reverted the patch and all.