Scarlat (30.08.2025, 17:11:08): i have 13 wins and i finish with 6 Scarlat (30.08.2025, 17:11:48): When an oponent range quit a game , dashbord say its win but in game say i lose Scarlat (30.08.2025, 17:12:41): i speak with someone and say my account it s suspendid but EA dont notify me Abhishek (30.08.2025, 17:13:47): That's very unfortunate you hear that , I will try to help you with all the relative information for this case. Abhishek (30.08.2025, 17:13:50): Did you face any freezing or crashing kind of issue ? Scarlat (30.08.2025, 17:13:59): No brother Abhishek (30.08.2025, 17:14:24): Were you playing Ultimate team? Scarlat (30.08.2025, 17:14:28): Yes Scarlat (30.08.2025, 17:14:43): can you check to see all my matches Abhishek (30.08.2025, 17:15:27): Just to confirm would like to ask to check if your connections are not getting any interruptions https://www.playstation.com/en-in/support/connectivity/ over you console. Scarlat (30.08.2025, 17:15:44): i play from pc Scarlat (30.08.2025, 17:17:31): ea play , brother i don t have any issue with internet , because if the match finish normaly after 90 + minute and i win , my win was count , if an opponent range quit my win doesnt count Scarlat (30.08.2025, 17:18:17): Can you see on the forum some players have this issue to Abhishek (30.08.2025, 17:18:18): I understand and apologize is situation you faced , but the results and updates are totally over the server base meaning that match outcomes, rewards, and progression depend on the EA servers successfully processing and recording your game data in real time. When the servers experience connectivity issues or outages, it directly impacts how your matches are registered and whether rewards are properly credited. Abhishek (30.08.2025, 17:18:22): "Regrettably, manual modifications to the game server are not possible on our end." Scarlat (30.08.2025, 17:19:24): bro , i have upload a photo on my case , check the photo Scarlat (30.08.2025, 17:20:03): Where is my fault , why need to support an issue wasnt my ? Scarlat (30.08.2025, 17:20:23): I pay for ea glich or mistake? Scarlat (30.08.2025, 17:21:01): This is how ea treat an old player on communty? Abhishek (30.08.2025, 17:21:09): I sincerely and being honest there are no options for EA or players to manually change or reverse the recorded results of a FUT match on the server side, whether it is a win or a loss. The match outcomes, stats, and rewards are fully controlled and finalized by EA’s servers once the match data is processed. This means that if a disconnection or server error causes your match to be registered as a loss or incomplete, EA cannot manually adjust or override that result in your favor. Scarlat (30.08.2025, 17:22:01): bro why my account it s suspendid? Scarlat (30.08.2025, 17:22:23): i play a rivals match and i win and doesnt count Abhishek (30.08.2025, 17:23:00): We have already removed that I cannot see any other suspension on the account. Scarlat (30.08.2025, 17:23:24): can you tell me for what was suspendid? Abhishek (30.08.2025, 17:25:37): That suspension was on long back there is no active suspension i can see, seems advisor had seen, that also just an warning hence there is no ban or suspension on your account Scarlat (30.08.2025, 17:27:00): bro this morning i speak with someone else here on live chat , that guy told me to sent an email on ea because i have my account suspendid Scarlat (30.08.2025, 17:27:28): His name is Holison K Abhishek (30.08.2025, 17:29:31): I apologize for wrong information been shared to you, I will be checking with the team about that chat and information shared. Hope he will be having a session with team. Scarlat (30.08.2025, 17:30:13): Ok , with my issue how will do it , i will have a compensesion? Abhishek (30.08.2025, 17:31:40): Apologies for the loss dur to disconnections I would request you to please do not disconnect any match upfronly as server and AI starts behaving vice versa. Scarlat (30.08.2025, 17:32:27): but it s not me who disconnect in game , was my oppenents!!!!! Abhishek (30.08.2025, 17:33:40): I understand that and I am afraid Ionut, there is no options for us to make manual changes in server nor for matches updates neither for any make goods. I would try to submit feedback to the team about this issue to investigate and update. Scarlat (30.08.2025, 17:34:35): Bro you dont understand me Scarlat (30.08.2025, 17:35:57): I dont want to be treat me with good player or something else , i want my fair reward because it s not my fault the servers give me loss because oponents quit the game Scarlat (30.08.2025, 17:36:56): I do nothing wrong , was a glitch in ea servers and i want to be treat corectly Scarlat (30.08.2025, 17:38:12): i repeat , i want my fair reward i have 13 wins , not 6 Scarlat (30.08.2025, 17:38:19): nothing more , nothing less Abhishek (30.08.2025, 17:40:30): I deeply understand that paying for something and not getting what we paid for makes us upset, But trust me, had it been possible for me, I wouldn't have kept you waiting. I would have done it immediately for you as I don't want my customers to be disappointed. Scarlat (30.08.2025, 17:42:03): ok , what you told me we will leave like nothing happy , i will nothing get for compensesion , i lost time , i lost energy , nerves .. it scalk good? Scarlat (30.08.2025, 17:42:12): happend* Scarlat (30.08.2025, 17:43:20): maybe it s time to reconsiderng if i will buy more ea fc games.... Abhishek (30.08.2025, 17:44:10): My expression of regret with you as I could not be able to help you at this moment which was positively looked for. I hope you understand the limitations of the process. Is there any other concern I can assist you with right now? Scarlat (30.08.2025, 17:44:36): No , i'm very dissapointed Scarlat (30.08.2025, 17:44:59): Every time when i have an issue , nerver but never was resolved. Scarlat (30.08.2025, 17:45:59): every time was appologies ,nothing can i do it ... i'm tired of this honestly . Scarlat (30.08.2025, 17:46:22): It s a game , not a bank . Abhishek (30.08.2025, 17:47:43): I sincerely apologize that I am unable to assist you with your request at this time specifically on this technical issue. Would you like me to submit feedback about this issue with the team to review and investigate about that? Scarlat (30.08.2025, 17:48:18): Yes , i would like that Abhishek (30.08.2025, 17:48:38): Thanks for the confirmation. Scarlat (30.08.2025, 17:50:09): Please i want aswers how quickly posible , email or whatever you can Abhishek (30.08.2025, 17:50:36): I will be sharing the Player's Experience about the Game issue to my team further from my side. We've recorded your feedback for review. Abhishek (30.08.2025, 17:50:41): There might be other players who've submitted similar feedback or have similar issues on AHQ https://forums.ea.com/category/ea-forums-en for them to upvote this also helps to identify and get wok on that. Abhishek (30.08.2025, 17:50:43): Team will be sending your in game notifications about this or will update on the forum by our community manager Abhishek (30.08.2025, 17:50:54): Hope your issue will get resolved as early as possible. Can I help you with any other concern if you have right now ? Scarlat (30.08.2025, 17:51:26): No , thank you! Abhishek (30.08.2025, 17:51:50): My Pleasure ! Wish you the nice day ahead. Hope this issue will get resolved as soon as possible. Apologies for my limitations.
