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JAMESBFD98's avatar
JAMESBFD98
Newcomer
2 months ago
Solved

How do I get my back up codes up

How to find my back up codes for my account 

 

  • EA_Lanna's avatar
    EA_Lanna
    2 months ago

    Hi JAMESBFD98​, 

    When you set up login verification for the first time, the backup codes are displayed on the screen with directions to write them down should you need them in the future. To view them at any other time, head to the Security and Privacy tab of your EA Account portal, click on Two-factor authentication, enter the security code, and then select View Backup Codes to reveal them. 

    If you didn't write them down at the time, and if you can't retrieve a verification code to view them, you'll need our support team's help to recover access to the account. Click this link to get in touch with the support team, and they'll do their best to get you back into your EA account.

    - EA_Lanna

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  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi JAMESBFD98​, 

    When you set up login verification for the first time, the backup codes are displayed on the screen with directions to write them down should you need them in the future. To view them at any other time, head to the Security and Privacy tab of your EA Account portal, click on Two-factor authentication, enter the security code, and then select View Backup Codes to reveal them. 

    If you didn't write them down at the time, and if you can't retrieve a verification code to view them, you'll need our support team's help to recover access to the account. Click this link to get in touch with the support team, and they'll do their best to get you back into your EA account.

    - EA_Lanna

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi JAMESBFD98​, just wanted to touch base with you! 

     How did things go after? Were you able to pop in your backup code or connect with the support team for more help?

    - EA_Lanna

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi JAMESBFD98​, 

    As I haven't heard back from you in a while, I'm hoping that means the advice I shared it the mark and you're back enjoying the games. I'll close out this thread here. 😄

    Thanks for your post, and happy gaming o/

    - EA_Lanna

     

    - EA_Lanna

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