Missed content

Everytime I get a reward on seasonal track that has more then 1 option I never get the reward I pick. When it’s a reward with multiple picks I always select (highlight) the option/reward I want and it always gives me another option I didn’t pick. The other issue I have is I had over 20,000 points on squad battles and I got Elite 3 rewards instead of Elite 1 like I was supposed to get. I’ve emailed ea customer service over 5 times now, I texted with one of their agents and they told me this issue would be resolved soon. This happened on Sunday and it’s now Tuesday and they never resolved the problem for me.