Platform: Ps5 & Companion App & Ps4 (tried it on diff devices)PSN/Xbox Gamertag: McSham024Name of the pack you opened: 30 80+ players Mega pack from Div 3 upgraded rewardsName of the pack inside that got you stuck: 1 Player Unlock PackDid you buy the pack on the console or web app ? Opened pack first time on companion app, issue continued on ps5 and ps4Approximate timestamp: 9:30 AM est

Hello. We are aware of this issue and investigating it. Please reply to the information request in the thread below. Thanks! Main thread link

Good news Shahmrica21! You should now be able to redeem packs. Thanks for being so patient while we worked to get this sorted! We've popped the update on this into the main thread. Head on over there to catch those and we'll close out this thread in the meantime to help keep everything in one spot.

Shahmrica21

Seasoned Novice

1 year ago

Pack open = Crash

Platform: Ps5 & Companion App & Ps4 (tried it on diff devices)
PSN/Xbox Gamertag: McSham024
Name of the pack you opened: 30 80+ players Mega pack from Div 3 upgraded rewards
Name of the pack inside that got you stuck: 1 Player Unlock Pack
Did you buy the pack on the console or web app ? Opened pack first time on companion app, issue continued on ps5 and ps4
Approximate timestamp: 9:30 AM est

playstation

2 Replies

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EA_Aljo
Community Manager
1 year ago
Hello. We are aware of this issue and investigating it. Please reply to the information request in the thread below. Thanks!

Main thread link
EA_Lanna
Community Manager
1 year ago
Good news Shahmrica21! You should now be able to redeem packs. Thanks for being so patient while we worked to get this sorted! We've popped the update on this into the main thread. Head on over there to catch those and we'll close out this thread in the meantime to help keep everything in one spot.