PLEASE FIX UR GAME SERVERS AND YOUR GAME
i ve bought this game like a week ago(biggest mistake of my life this game is just a rage machine) and since then i haven t been able to play any online mode because it said i got disconnected from ...
Forum Discussion
EA_Darko What exactly is the role of the Community Manager here? So far, all we get are generic responses and pasted links that don’t solve anything. We’re redirected from support chats to this forum, but there’s no real effort to listen or gather meaningful feedback. Instead of addressing the problems or acknowledging the game’s issues, it feels like we’re ignored or even blamed. If the Community Manager’s job isn’t to engage with the community and help improve things, then what is it for?
This lack of support makes an already frustrating experience even worse.
EA_Darko
Community Manager
Community ManagerWe have many roles here all3l33 and in this situation it is helping a user get into his game by providing the most relevant and helpful into.
In this case, that it works for the user on a VPN means that the issue then is either network or ISP based and not something that we can assist with beyond sharing the recommend steps to fix connection issues.
Darko
Honestly, saying it works over VPN so the problem must be the user’s network or ISP doesn’t really make sense. To be clear, VPNs usually slow things down because they add extra steps, your data gets encrypted and sent through another server before reaching its destination, which adds delay. Overall, it feels like this issue is being overlooked without a proper investigation, which is exactly why people are frustrated.
- EA_Darko
You are misunderstanding what a VPN is all3l33 and what it does.
Using a VPN can result in some slow down and latency but that all depends on your VPN provider and in many cases the impact is minimal.
I've my VPN on and ran a speed test over wifi at the opposite side of my house from my router and getting 310.7 Mbps download speeds.
If you can play a game when a VPN is on but not when it is off then this means that your issue is related to your network or ISP as it means that when using another connection your game has no issues.
Darko
Using a VPN always adds some delay because your data has to take a longer path. It’s like taking a roundabout route instead of going straight no matter how fast your Wi-Fi or ISP is, the extra distance means more time on the road.
On top of that, VPN traffic often goes through additional servers that can be busy or overloaded, which adds even more lag. Plus, VPN provider’s infrastructure might not be as optimized as ISP’s direct connection, so overall speeds and response times tend to be worse with a VPN than without.
Because of this, usual ISP connection will almost always be faster and more direct than a VPN route.
Community Highlights
- EA_Vendcera6 months ago