Forum Discussion

colecc2010

1 year ago

Solved

Possible hacked account

Hi all I really need urgent help. My son has autism and we bought him Ultimate FIFA 25. The issue is he has not played used the EA account for years. He cannot remember the details of it but when...

EA_Lanna
1 year ago
Hi @colecc2010,

Sorry to hear someone else has gotten into your account. If you haven't already, please be sure to go through as many of the security steps as possible to help get your account and system back into your control. I'll share them below:

What to do if your EA Account has been hacked

How to manage your EA Account security and safety

After that, if you need more assistance, you'll need to get in touch with our support team. You can create a new case here and select EA App > Manage my account > I need help with my hacked account > the available option, so the support team can assist more from there. Our EA Help guide 'How to manage your EA Account security and safety' recommends this when reaching out for help with hacked accounts:

@EA_Help wrote:

Make sure to give us as much detail as you can. Our team will need information about what items (if any) you have lost, plus the date and time that you lost them. You can reach an EA Advisor for assistance even if you can’t access your account.

- EA_Lanna

EA_Lanna

Community Manager

1 year ago

Hi @colecc2010,

Sorry to hear someone else has gotten into your account. If you haven't already, please be sure to go through as many of the security steps as possible to help get your account and system back into your control. I'll share them below:

After that, if you need more assistance, you'll need to get in touch with our support team. You can create a new case here and select EA App > Manage my account > I need help with my hacked account > the available option, so the support team can assist more from there. Our EA Help guide 'How to manage your EA Account security and safety' recommends this when reaching out for help with hacked accounts:

@EA_Help wrote:

Make sure to give us as much detail as you can. Our team will need information about what items (if any) you have lost, plus the date and time that you lost them. You can reach an EA Advisor for assistance even if you can’t access your account.

- EA_Lanna