Forum Discussion

shadowkiller27za's avatar
shadowkiller27za
Rising Newcomer
4 months ago

Problem entering ultimate team

I can’t enter ultimate team on ps4 suddenly and it keeps saying to me they will send a verification code when i choose send it tells me you have done many attempts try again later it’s been like that...
feedback
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
4 months ago

We'll keep an eye out for issues with the servers. In the meantime, I'd like you to run the Connection Quality Report and get me a screenshot of the overall score as well as the match history. You can find the button for that on the left side of the screen. Thanks!

DANKSTA21's avatar
DANKSTA21
Seasoned Novice
4 months ago

 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 months ago

    Thank you. Can you switch to a wired connection or is your router too far away?

    • DANKSTA21's avatar
      DANKSTA21
      Seasoned Novice
      4 months ago

      Not possible too far 

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        4 months ago

        Disconnects are very common with wireless connections. Especially, when they're too far for a wire. As a test, can you move close enough to use a wire to see if that resolves this?

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