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FutSmurfin's avatar
FutSmurfin
5 months ago
Solved

Question regarding case in progress

Hello! I currently have a case in progress with EA Help. It is showing “In Progress” but I have additional context and evidence I wanted to add through my own investigation. There is no “resume” butt...
  • FutSmurfin's avatar
    FutSmurfin
    4 months ago

    I did! I appreciate the response. I know it was the holidays, so I was trying to be patient. Was just frustrated as my account means a lot to me. I ended up creating another case with some more evidence provided and was unbanned within 24 hours. Super glad that it worked out in the end. Thank you and hope you had a happy holidays!

FutSmurfin's avatar
FutSmurfin
4 months ago

I did! I appreciate the response. I know it was the holidays, so I was trying to be patient. Was just frustrated as my account means a lot to me. I ended up creating another case with some more evidence provided and was unbanned within 24 hours. Super glad that it worked out in the end. Thank you and hope you had a happy holidays!

johna1989's avatar
johna1989
4 months ago

Hi FutSmurfin,

are you able to advise what evidence you provided?

I have been wrongly banned from the FUT transfer market and I think I know why (although I’m not 100% sure) but I don’t know how to prove innocence when they don’t advise specifically what caused the ban.

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