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kala077's avatar
kala077
Seasoned Novice
1 year ago

Re: Been Permanent Banned For Cheating EAFC 25

This is what the TOS teams "template" response which is always the exact same for reject appeal says qualifies as cheating in EAFC 25.

• Use of external tools and/or software
• Send unsolicited information to EA servers
• Perform in-game exploits
• Abusing glitches or bugs

The problem with this, is that it fails to even specify the general reason for why was the ban issued. How is someone meant to appeal successfully against such a wide range of accusations? I understand that they will and should not provide the exact reason since cheat makers can abuse that information, but not even specifying one of the four general reasons they have listed there as the explanation is just insanely unfair for the banned player. Also what comes to their anti-cheat and other algorithms they use, It's already accepted by the FUT community that the algorithm they use to detect coin selling / transferring is massively flawed and causes massive amount of false bans every single year. So since we already know that EA has an algorithm that is broken I'd say it's very likely that the anti-cheat has serious flaws too.


4 Replies

  • @kala077 As you just read from Darko, it is not in their interest to continue providing customer service here. This also means: once banned, always banned if the review after the appeal confirms this.
  • kala077's avatar
    kala077
    Seasoned Novice
    1 year ago
    @Me7gore I'm more than aware of that. I just want to raise this issue so people who stumble across these posts hopefully think twice before spending massive amount of money to their games when it's possible that their access can be revoked at any time without a reasonable explanation.
  • @kala077 If you are honest, you have been given 4 possible reasons. See the e-mail that is sent to you after a ban. But I'm with you: the communication is not good. I don't think that's going to change.
  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    1 year ago

    Going to lock this one now as we have moved into a number of directions and the spreading of random unsubstantiated theories and what not.


    Have already had to remove some posts and rather than risk this going further off the rails we'll close it here: https://answers.ea.com/t5/help/faqpage

    Darko 

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