Community ManagerThanks to everyone who reported the preorder bonus issue. We're pleased to inform you that the issue has been fixed, and all eligible players have now received their preorder bonus in EA SPORTS FC 24 .
To see the pack in the store, simply log out and log back in.
Thank you for your patience and support!
Have just logged out and logged back in with no pack yet.
does this need to be done via console or should app work to?
cant check console at moment.
I have logged out and in the app but still no pack available.
Just started the game as normal on ps5 and got a message saying pack added to my store. Received 95 rated Nedved.
It is still not in my shop but why?I have pre ordered Fc 25 or does it not work because i done it in the companion app?
How do I log out and log back in
nvm
I still dont get it. Relogged in companion and in console.
I ordered the game last friday on my ps5 and haven’t got it. I have tried the license and logging out on the app. Don’t know how you log out on a ps5.
When I am getting it EA?
Just contacted ea help via chat. The problem is still not resolved. They need us to be patient
I logged out and logged in through my ps5 and through the company app, but I still haven't received anything.
EA the problem is still there.
I have not received the preorder pack, please help.
Yes I confirm, thank you. What about compensation please ? @EA_Pulsar
I haven't received my fc24 icon as well, I pre-ordered ultimate edition a week ago
Hi you didn’t resolve the issue. We still not received the rewards in FC 24! When we will receive and also the compensation? You already start the FC 25 with some isssue?!
I haven’t received mine yet? I preordered the ultimate edition a week ago
Still not got it
Scam
My rewards are not there, this is not on, the game is almost at an end and you can't even give me the reward that I have actually paid for
This has not been resolved, please see to this.
Finally i got my preorder bonus. Sadly its 96 Ballack
It can’t be fixed as I still haven’t received mine and I can’t seem to talk to anyone to get help
They will offer a draft token pack I have never been robbed so blind from a game before
Dear EA, because was more than 2 wks sice I buy the ultimate FC25 and you didn’t resolve this issue with the rewards for FC24, I want my money back!
I still haven't received the preorder bonus - I want to file a complaint demanding an economic compensation for the delay. I don't see the impact on FC 24 of preordering FC 25 as I have lost playing time with the bonus. This is not what I paid for.
Community Manager
