Forum Discussion

stox66's avatar
stox66
New Novice
10 months ago

Support is slow aners on banned profile

My profile has been banned. It is almost 3 weeks ago with NO answer at all. I received and email but there is no answer or any showed evidence as to why they banned besides a very generic description...
EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
10 months ago

Have you opened a case with our TOS team @stox66 and if so have they emailed you an update?

Darko

  • stox66's avatar
    stox66
    New Novice
    10 months ago

    I send an email to the via the formal email form. It is soon 3 weeks and I have had NO communication. I tried to chat via the security chat but they just said - submit email. - you will hear something soon. 

    Naturally not something satisfactory as I am sure that if there is a good reason for the block ( which I cannot imagine) then it is easy to reply. If there is not a good reason, well easy to "unblock". 


    • EA_Darko's avatar
      EA_Darko
      Icon for Community Manager rankCommunity Manager
      10 months ago

      Only our TOS team can comment on a sanction @stox66.

      If the case is being investigated best to wait for them to respond. 

      Darko

      • stox66's avatar
        stox66
        New Novice
        10 months ago

        True... but 3 weeks without any sign.....

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