Support is slow aners on banned profile
My profile has been banned. It is almost 3 weeks ago with NO answer at all. I received and email but there is no answer or any showed evidence as to why they banned besides a very generic description...
Forum Discussion
I might be a little slow. Takes me to generel help which sends me in the same loop that eitehr says - send email or ask community.
EA_Darko
Community Manager
Community ManagerIf live support is not available @stox66 then you'll need to select email.
Darko
🙂 - hence my point🙂 I did that - no replies, no status no nothing. Very frustrating for 3 weeks.... Not really the best customer service
?
a) I have an email saying that this happen with a general explation (not specific)
b) I have sent an email to the team saying that something happend
c) I asked a chat but in the security team as my profiled must have been hacked. The answere was. - send email, wait as the team is looking into this.
Hence whereever you looked it is not info I have. I am still a big questionmark on what is the real reason and why it takes so long- "I am having a similar unpleasant experience. The live chat support team keeps me on the line. First, they told me it would take 2 days to get feedback from the EA team, then 10 days, and today they said another 10 days. So I have to wait over 20 days in total. Why does the support team promise a maximum time frame for a response from the EA team?"
- EA_Darko
Our live support team can only guess @Mutlu1905 as to how long it will take.
If an appeal needs to be escalated by our TOS team then you may be waiting a lot longer.
Darko
@EA_Darko schreef:Our live support team can only guess @Mutlu1905 as to how long it will take.
If an appeal needs to be escalated by our TOS team then you may be waiting a lot longer.
DarkoHi Darko,
Then it is strange that they indicate that there is a maximum time frame of response. They also indicated that the investigation has been completed and that I will receive a response within 5 days. After 5 days of contacting them again, I am told that I have to wait another 10 days. I have the feeling that they just say and promise something on live chat. I can show you the conversations if you want.
Regards Mutlu
- EA_Darko
If being told that you must wait @Mutlu1905 then this is all that can be done atm.
Darko
So.. now I am in January. If I go to the ban page it still says banned. They have closed the tickets but no answer what so ever. You mentioned they look at this but honestly so many months?
I have paid lots of money to be able to play this game but if I am still banned or have a sanction. While it might take a little longer we are now up on months...... and now they just closed the tickets with NO replay. Is that they normal way for EA to handle things.....
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