Trouble with a redeem code for ps5

Question

I have a issue.I just bought my ps5 and I had since I bought FC25 on PS4 a redeem code to download it on ps5.I redeemed the code on ps app because on ps store I couldn't but nothing appeared.I can't download it,if I try to insert the code again it says that it was already used.Please help me!

Mod Edit - Removed attachment containing personal info

sharpenedrazors · Answer

@MihaiRoma Try fully restarting your PS5 and checking for any console update. After try redeeming the code again.if this does not work I think you need to contact playstation support about this.

mihairoma · Answer

Please can someone help me?!

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Trouble with a redeem code for ps5

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