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xCroff's avatar
1 year ago
Solved

When I want to play the game, I get the error that my account has been permanent

Hello, I purchased the EA FC25 game on Steam on September 25th. When I want to play the game, I get the error that my account has been permanently closed by EA. I have never used any cheats or similar programs. I think my account was stolen during the banning process. That's why I can't play the game I just bought. Please help me.

  • Hey @xCroff,

    If you believe your account was actioned incorrectly, please create an appeal with our Terms of Service team.

    We cannot review or make any changes to your account here on the forums. 

    Our ToS team will need to review this and will reach back out via email once they've had a chance to take another look.

1 Reply

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    1 year ago

    Hey @xCroff,

    If you believe your account was actioned incorrectly, please create an appeal with our Terms of Service team.

    We cannot review or make any changes to your account here on the forums. 

    Our ToS team will need to review this and will reach back out via email once they've had a chance to take another look.

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