Will an EA agent actually help!?

Since betas launch half of series x players get dashboarded when connecting to the ea servers, i havent once seen one person from EA reply to these things.

So annoying because this game looks decent from what ive seen.

EA_Darko
12 months ago
Hey @csltrr betas often run into issues like this as part of a beta is testing things to see how they work.

Have you tried any troubleshooting steps: https://support.xbox.com/en-IE/help/games-apps/troubleshooting/game-issues-solution

Darko

7 Replies

csltrr
12 months ago
The lack of support and clear of day ignoring the case is worrying.
Might skip this year.
EA_Darko
Community Manager
12 months ago
Hey @csltrr betas often run into issues like this as part of a beta is testing things to see how they work.

Have you tried any troubleshooting steps: https://support.xbox.com/en-IE/help/games-apps/troubleshooting/game-issues-solution

Darko
csltrr
12 months ago
Hello thank you for the reply but yes, ive tried the troubleshooting steps linked before and just a minute ago before replying. I know a bunch of people having this issue too.
csltrr
12 months ago
^ and it still homescreens after logging into the ea servers. @EA_Darko
EA_Darko
Community Manager
12 months ago
WIth a beta @csltrr you can run into issues like this.

All we can suggest is to try the advanced troubleshooting steps that Xbox recommend.

Darko
csltrr
12 months ago
So thats it? & if they dont work (which they dont) you guys wont take accountability of it or even try figure out a fix? I get its a beta but its disappointing.
Im not the only one with the issue too on xbox. Thanks @EA_Darko
EA_Darko
Community Manager
12 months ago
As it is a beta @csltrr the help we can offer is limited.

You may run into issues as a beta is often an older build of the game.

Playing on Xbox myself with our issue, same on PS5 and lots of others are not seeing issues so best thing I can recommend is to continue troubleshooting using the Xbox guides.

Darko