Wrongfully banned appeals not working

my friend has the same problem, he sold 2 cards yesterday with normal price and he got ban because of coin distribution, wtf? hes playing for 10+ years also, he has ea play pro since it started and now bot tells him same **bleep** that he wont be unbanned, what the **bleep** is this ea? this is like serious bull**bleep** that normal players getting banned for selling cards with normal prices xD he doesnt even use transfermarket, like hes playing mostly squad battles and only fut champs, never been buying or selling coins and now what? he just got ban for nothing. do something with ur automatic ban system because it cant last like that. This is just unfair. He does even made a topic here but these topics got deleted[?]