account banned

I got banned without doing anything wrong so i sent a ticket yesterday. Now the ticket gives me this message "In order to resume this case, please click “Resume Case” below. Once you resume this case you can add more content such as attachments or continue to contact one of our advisors.  Otherwise your case will be autoclosed." When i press 'resume case' it just refreshes my page and gives me the option to refresh again. Does anyone know if this is normal?