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ronaldodagoatFR's avatar
ronaldodagoatFR
2 years ago

Can’t connect to EA Servers

When I try opening UT it says “In order to access the online features for this title you must be signed in to PlayStation TM Network and you must be signed in to the EA servers. See ea.com/unable-to-...
EA_Pulsar's avatar
EA_Pulsar
Icon for Community Manager rankCommunity Manager
2 years ago

Hey @ronaldodagoatFR 

Check if your PS5 profile is not getting stuck on 'Appearing Offline' and reverts to this status after attempting to change it to 'Online',

Additionally, try the following steps:

1. Restart Your Router
  - Turn off your router for 10 seconds and then power it back on.

2. Restore Licenses
  - Navigate to Settings > Account Management > Restore Licenses on your PlayStation.

3. Clear Cache
  - Turn off your console completely (not in rest mode).
  - Wait for the power light to stop blinking.
  - Unplug the power cable.
  - Press and hold the power button a few times to discharge any residual power.
  - Reconnect and turn on your console.

4. Change DNS Settings

Spoiler
  - Go to Internet Settings > Network > Set Up Internet Connection.
  - Choose Wifi/LAN depending on your connection.
  - Select 'Custom', then your network.
  - Keep IP Address Settings as 'Automatic'.
  - Set DHCP to 'Do Not Specify'.
  - Choose 'Manual' for DNS Settings and enter:
    - Primary: 8.8.8.8
    - Secondary: 8.8.4.4
  - Set MTU as 'Automatic'.
  - Leave Proxy Server as 'Do Not Use'.
  - Test the connection.

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