Can’t log in to account

How do you change you email to your account without actually having access to the first email you put your account down cos I’d like to put my new email as my account isn’t logging in thanks

connectivity

2 Replies

EA_Lanna
Community Manager
7 months ago
Hi unknown_JOEL08,

Have you set it up so that the login verification codes are being sent to the first email? If you can't retrieve the codes to verify you're the account owner looking to make the account changes, then you'll need our support team's help updating the account information.

Click on this link and scroll down to Still need help. Can you see the live chat option?

- EA_Lanna
EA_Lanna
Community Manager
7 months ago
Hi unknown_JOEL08,

Just stopping by to see how you're doing with this. Were you able to reach the support team using the link I shared?

- EA_Lanna