Forum Discussion
EA_Vendcera
Community Manager
11 months agoHi everyone,
this doesn't seem like a widespread issue, so it would help to collect some more information in order to get to the bottom of this.
Do you get the error message after every game? The only thing that ever worked was restarting the game?
If you could also provide some additional details, please.
- Gamertag / PSN ID / Username:
- Platform:
- Name of your Internet Service Provider (ISP):
- Summary of Issue:
- When does the error occur:
- Potential Repro Steps:
- Recent Timestamp (Date, Time, Timezone):
- Especially within UT, Timestamps are vital and it's important they are recent (no older than 48 hours if possible)
- Video example (if possible):
DeidaraAkatsuki9
11 months agoSeasoned Newcomer
- Gamertag / PSN ID / Username: DeidaraAkatsuki9
- Platform: PC
- Name of your Internet Service Provider (ISP): Comcast
- Summary of Issue: When I try getting into clubs league match, it says ‘There was a problem getting online information’ and I don’t know what to do
- What should be happening instead? I should just be able to play and get into lobby each match rather than restarting the application every time
- Potential Repro Steps: After playing a league match trying to play another one again
- Recent Timestamp (Date, Time, Timezone): January 20, 1:11PM, Pacific Standard Time
- Image Example: